Shipping policy

Order Processing & Production Time

All our products are made to order, ensuring a unique and high-quality experience for every customer. For this reason, please allow 2-3 weeks for production after payment confirmation.

Shipping Time & Delivery

Once your order has been processed and produced (2/3 weeks), it will be shipped via a trusted courier. Delivery times may vary depending on the destination.

Shipping costs are calculated at checkout based on your delivery address. Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

For extra-eu shipping please contact us at info@marietheresewolf.com

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address. Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

Lost or Delayed Shipments

We are not responsible for shipping delays caused by the courier or customs clearance. If your order has not arrived within the estimated delivery time, please contact the courier directly using your tracking number. If further assistance is needed, you can reach out to us at info@marietheresewolf.com.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us immediately upon receipt with photos of the issue. We will assess the situation and work to resolve it as quickly as possible.

Changes to Shipping Details

If you need to update your shipping address after placing an order, please contact us as soon as possible. We can only make changes before the order is shipped.

For any questions or concerns regarding shipping, feel free to reach out to us at info@marietheresewolf.com.